Cloud PBX
A virtual PBX is the modern alternative to costly, clunky PBX equipment that is tied to one location. Unite your whole company with a virtual PBX in the cloud.
Virtual Contact Center
The flexible architecture of the OmniTouch allows you to integrate your headquarters, remote offices, and outsourced locations in to a virtual multichannel call center.
Conference
OmniTouch provides both audio and video conference bridge service. The voice channels and the conference bridge can operate in mono, stereo, with or without video and different rates. Webitel supports multipoint video conference call out of the box.
Automatic Call Distribution
Build intelligent hold experiences for callers. Webitel transfers incoming calls to queue agents where the caller must wait for the agent to answer. The agent knows beforehand who is calling and can pull up the customer's account in a CRM.
IVR
OmniTouch advanced call routing made available for orchestrating interactions within CRM or Support workflows.beforehand who is calling and can pull up the customer's account in a CRM.
Conference
OmniTouch provides both audio and video conference bridge service. The voice channels and the conference bridge can operate in mono, stereo, with or without video and different rates. Webitel supports multipoint video conference call out of the box.
Automatic Call Distribution
Build intelligent hold experiences for callers. Webitel transfers incoming calls to queue agents where the caller must wait for the agent to answer. The agent knows beforehand who is calling and can pull up the customer's account in a CRM.
IVR
OmniTouch advanced call routing made available for orchestrating interactions within CRM or Support workflows.beforehand who is calling and can pull up the customer's account in a CRM.