OmniTouch

OmniTouch Platform is designed to handle anything from small offices to big contact centers with CRM integration. OmniTouch is based on the best open source applications including Docker, FreeSWITCH, Node.js, MongoDB, Elasticsearch and Kibana.

OmniTouch Platform is designed to handle anything from small offices to big contact centers with CRM integration. OmniTouch is based on the best open source applications including Docker, FreeSWITCH, Node.js, MongoDB, Elasticsearch and Kibana.

Solutions

pbx-on-cloud

Cloud PBX

A virtual PBX is the modern alternative to costly, clunky PBX equipment that is tied to one location. Unite your whole company with a virtual PBX in the cloud.

Vitual_contact_center

Virtual Contact Center

The flexible architecture of the OmniTouch allows you to integrate your headquarters, remote offices, and outsourced locations in to a virtual multichannel call center.

Features

conf_icon

Conference

OmniTouch provides both audio and video conference bridge service. The voice channels and the conference bridge can operate in mono, stereo, with or without video and different rates. Webitel supports multipoint video conference call out of the box.

distribute

Automatic Call Distribution

Build intelligent hold experiences for callers. Webitel transfers incoming calls to queue agents where the caller must wait for the agent to answer. The agent knows beforehand who is calling and can pull up the customer's account in a CRM.

IVR

IVR

OmniTouch advanced call routing made available for orchestrating interactions within CRM or Support workflows.beforehand who is calling and can pull up the customer's account in a CRM.

conf_icon

Conference

OmniTouch provides both audio and video conference bridge service. The voice channels and the conference bridge can operate in mono, stereo, with or without video and different rates. Webitel supports multipoint video conference call out of the box.

distribute

Automatic Call Distribution

Build intelligent hold experiences for callers. Webitel transfers incoming calls to queue agents where the caller must wait for the agent to answer. The agent knows beforehand who is calling and can pull up the customer's account in a CRM.

IVR

IVR

OmniTouch advanced call routing made available for orchestrating interactions within CRM or Support workflows.beforehand who is calling and can pull up the customer's account in a CRM.

Let's Get In Touch

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Proven results

582

Completed Projects

170

Success CRM integration

426

Positive Rates

Clients