{"id":106,"date":"2025-08-08T10:39:17","date_gmt":"2025-08-08T03:39:17","guid":{"rendered":"https:\/\/omnitouch.vn\/?page_id=106"},"modified":"2025-08-09T15:14:40","modified_gmt":"2025-08-09T08:14:40","slug":"he-thong-api-3cx","status":"publish","type":"page","link":"https:\/\/omnitouch.vn\/?page_id=106","title":{"rendered":"H\u1ec7 th\u1ed1ng API 3CX"},"content":{"rendered":"\n<!-- PH\u1ea6N 1: Gi\u1edbi thi\u1ec7u 3CX API (\u1ea2nh tr\u00e1i - N\u1ed9i dung ph\u1ea3i) -->\n<section style=\"background:#f6f6f6; padding:60px 0; font-family:sans-serif;\">\n  <div style=\"max-width:1100px; margin:auto; display:flex; align-items:center; gap:40px; flex-wrap:wrap;\">\n    <div style=\"flex:1; min-width:300px;\">\n      <img decoding=\"async\" src=\"https:\/\/voip.com.vn\/img\/zlink\/2211\/3CX-api-support.jpg\" alt=\"3CX API Overview\" style=\"width:100%; max-height:350px; object-fit:cover; border-radius:12px; box-shadow:0 5px 20px rgba(0,0,0,0.1);\">\n    <\/div>\n    <div style=\"flex:1; min-width:300px;\">\n      <h2 style=\"font-size:32px; margin-bottom:16px; color:#004aad;\">3CX API \u2013 K\u1ebft n\u1ed1i t\u1ed5ng \u0111\u00e0i v\u1edbi h\u1ec7 th\u1ed1ng doanh nghi\u1ec7p<\/h2>\n      <p style=\"font-size:16px; line-height:1.6; color:#333;\">\n        3CX API cho ph\u00e9p t\u00edch h\u1ee3p t\u1ed5ng \u0111\u00e0i v\u1edbi CRM\/ERP, \u0111\u1ed3ng b\u1ed9 d\u1eef li\u1ec7u cu\u1ed9c g\u1ecdi, hi\u1ec7n popup cu\u1ed9c g\u1ecdi v\u00e0 t\u1ef1 \u0111\u1ed9ng ho\u00e1 quy tr\u00ecnh CSKH. OmniTouch h\u1ed7 tr\u1ee3 t\u01b0 v\u1ea5n, tri\u1ec3n khai v\u00e0 tu\u1ef3 bi\u1ebfn theo nhu c\u1ea7u th\u1ef1c t\u1ebf.\n      <\/p>\n      <ul style=\"list-style:none; padding-left:0; color:#333; margin:16px 0 0;\">\n        <li>\u2714 Truy xu\u1ea5t log\/cu\u1ed9c g\u1ecdi &#038; tr\u1ea1ng th\u00e1i agent<\/li>\n        <li>\u2714 Webhook s\u1ef1 ki\u1ec7n cu\u1ed9c g\u1ecdi\/\u0111i\u1ec7n \u0111\u1ebfn<\/li>\n        <li>\u2714 Click\u2011to\u2011Call &#038; m\u00e0n h\u00ecnh popup kh\u00e1ch h\u00e0ng<\/li>\n      <\/ul>\n      <a href=\"\/?page_id=99\" style=\"display:inline-block; margin-top:20px; background:#004aad; color:#fff; padding:12px 28px; border-radius:6px; text-decoration:none;\">Nh\u1eadn t\u01b0 v\u1ea5n t\u00edch h\u1ee3p<\/a>\n    <\/div>\n  <\/div>\n<\/section>\n\n<!-- PH\u1ea6N 2: T\u00ednh n\u0103ng API & Webhook (N\u1ed9i dung tr\u00e1i - \u1ea2nh ph\u1ea3i) -->\n<section style=\"background:#ffffff; padding:60px 0; font-family:sans-serif;\">\n  <div style=\"max-width:1100px; margin:auto; display:flex; align-items:center; gap:40px; flex-wrap:wrap;\">\n    <div style=\"flex:1; min-width:300px;\">\n      <h2 style=\"font-size:30px; margin-bottom:16px; color:#004aad;\">T\u00ednh n\u0103ng ch\u00ednh c\u1ee7a 3CX API &#038; Webhook<\/h2>\n      <p style=\"font-size:16px; line-height:1.6; color:#333;\">\n        T\u00edch h\u1ee3p theo s\u1ef1 ki\u1ec7n gi\u00fap h\u1ec7 th\u1ed1ng nh\u1eadn th\u00f4ng b\u00e1o realtime v\u00e0 ghi nh\u1eadn d\u1eef li\u1ec7u chu\u1ea9n ho\u00e1 cho b\u00e1o c\u00e1o n\u1ed9i b\u1ed9.\n      <\/p>\n      <ul style=\"list-style:none; padding-left:0; color:#333; margin-top:16px;\">\n        <li>\u2714 Nh\u1eadn s\u1ef1 ki\u1ec7n \u0111\u1ed5 chu\u00f4ng, tr\u1ea3 l\u1eddi, k\u1ebft th\u00fac<\/li>\n        <li>\u2714 L\u1ea5y l\u1ecbch s\u1eed g\u1ecdi, CDR, queue\/\u0111i\u1ec3m ch\u1edd<\/li>\n        <li>\u2714 \u0110\u1ed3ng b\u1ed9 danh b\u1ea1, hi\u1ec3n th\u1ecb th\u00f4ng tin kh\u00e1ch<\/li>\n        <li>\u2714 T\u1ea1o click\u2011to\u2011call t\u1eeb CRM\/ERP\/Website<\/li>\n      <\/ul>\n    <\/div>\n    <div style=\"flex:1; min-width:300px;\">\n      <img decoding=\"async\" src=\"https:\/\/en.58voip.com\/wp-content\/uploads\/2023\/04\/3CX_API.png\" alt=\"3CX Webhooks\" style=\"width:100%; max-height:350px; object-fit:cover; border-radius:12px; box-shadow:0 5px 20px rgba(0,0,0,0.1);\">\n    <\/div>\n  <\/div>\n<\/section>\n\n<!-- PH\u1ea6N 3: K\u1ebft n\u1ed1i CRM & Ph\u00e2n t\u00edch d\u1eef li\u1ec7u (\u1ea2nh tr\u00e1i - N\u1ed9i dung ph\u1ea3i) -->\n<section style=\"background:#f6f6f6; padding:60px 0; font-family:sans-serif;\">\n  <div style=\"max-width:1100px; margin:auto; display:flex; align-items:center; gap:40px; flex-wrap:wrap;\">\n    <div style=\"flex:1; min-width:300px;\">\n      <img decoding=\"async\" src=\"https:\/\/www.3cx.com\/wp-content\/uploads\/2022\/01\/crm_system.jpg\" alt=\"CRM Integration\" style=\"width:100%; max-height:350px; object-fit:cover; border-radius:12px; box-shadow:0 5px 20px rgba(0,0,0,0.1);\">\n    <\/div>\n    <div style=\"flex:1; min-width:300px;\">\n      <h2 style=\"font-size:30px; margin-bottom:16px; color:#004aad;\">K\u1ebft n\u1ed1i CRM &#038; Ph\u00e2n t\u00edch d\u1eef li\u1ec7u<\/h2>\n      <p style=\"font-size:16px; line-height:1.6; color:#333;\">\n        K\u1ebft n\u1ed1i 3CX v\u1edbi CRM ph\u1ed5 bi\u1ebfn \u0111\u1ec3 hi\u1ec3n th\u1ecb h\u1ed3 s\u01a1 kh\u00e1ch khi c\u00f3 cu\u1ed9c g\u1ecdi, t\u1ef1 \u0111\u1ed9ng t\u1ea1o ticket\/lead, v\u00e0 \u0111\u1ea9y d\u1eef li\u1ec7u sang BI n\u1ed9i b\u1ed9.\n      <\/p>\n      <ul style=\"list-style:none; padding-left:0; color:#333; margin-top:16px;\">\n        <li>\u2714 K\u1ebft n\u1ed1i CRM (Zoho, HubSpot, Bitrix24\u2026)<\/li>\n        <li>\u2714 Xu\u1ea5t d\u1eef li\u1ec7u ra Power BI\/Looker Studio<\/li>\n        <li>\u2714 B\u00e1o c\u00e1o SLA, agent, h\u00e0ng \u0111\u1ee3i theo th\u1eddi gian<\/li>\n      <\/ul>\n    <\/div>\n  <\/div>\n<\/section>\n\n<!-- PH\u1ea6N 4: B\u1ea3o m\u1eadt, Hi\u1ec7u n\u0103ng & Tri\u1ec3n khai (N\u1ed9i dung tr\u00e1i - \u1ea2nh ph\u1ea3i) -->\n<section style=\"background:#ffffff; padding:60px 0; font-family:sans-serif;\">\n  <div style=\"max-width:1100px; margin:auto; display:flex; align-items:center; gap:40px; flex-wrap:wrap;\">\n    <div style=\"flex:1; min-width:300px;\">\n      <h2 style=\"font-size:30px; margin-bottom:16px; color:#004aad;\">B\u1ea3o m\u1eadt, Hi\u1ec7u n\u0103ng &#038; Ph\u01b0\u01a1ng \u00e1n tri\u1ec3n khai<\/h2>\n      <p style=\"font-size:16px; line-height:1.6; color:#333;\">\n        OmniTouch thi\u1ebft k\u1ebf t\u00edch h\u1ee3p theo chu\u1ea9n b\u1ea3o m\u1eadt, t\u1ed1i \u01b0u t\u1ea3i v\u00e0 \u0111\u1ea3m b\u1ea3o \u1ed5n \u0111\u1ecbnh. H\u1ed7 tr\u1ee3 m\u00f4 h\u00ecnh On\u2011prem\/Cloud, staging v\u00e0 gi\u00e1m s\u00e1t v\u1eadn h\u00e0nh.\n      <\/p>\n      <ul style=\"list-style:none; padding-left:0; color:#333; margin-top:16px;\">\n        <li>\u2714 X\u00e1c th\u1ef1c token\/kh\u00f3a, gi\u1edbi h\u1ea1n t\u1ea7n su\u1ea5t g\u1ecdi API<\/li>\n        <li>\u2714 H\u00e0ng \u0111\u1ee3i x\u1eed l\u00fd &#038; retry khi l\u1ed7i k\u1ebft n\u1ed1i<\/li>\n        <li>\u2714 T\u00e0i li\u1ec7u chi ti\u1ebft, m\u00f4i tr\u01b0\u1eddng ki\u1ec3m th\u1eed UAT<\/li>\n      <\/ul>\n      <a href=\"?page_id=99\" style=\"display:inline-block; margin-top:20px; background:#004aad; color:#fff; padding:12px 28px; border-radius:6px; text-decoration:none;\">Y\u00eau c\u1ea7u demo t\u00edch h\u1ee3p<\/a>\n    <\/div>\n    <div style=\"flex:1; min-width:300px;\">\n      <img decoding=\"async\" src=\"https:\/\/www.mrvoip.com\/wp-content\/uploads\/2022\/05\/3CX-API-Integration-with-Mr.-VoIPs-Call-Recording-API.png\" alt=\"API Security &#038; Deployment\" style=\"width:100%; max-height:350px; object-fit:cover; border-radius:12px; box-shadow:0 5px 20px rgba(0,0,0,0.1);\">\n    <\/div>\n  <\/div>\n<\/section>\n\n<!-- PH\u1ea6N CTA LI\u00caN H\u1ec6 -->\n<section style=\"background:#f6f6f6; padding:50px 0; font-family:sans-serif;\">\n  <div style=\"max-width:900px; margin:auto; text-align:center;\">\n    <h3 style=\"font-size:26px; color:#004aad; margin:0 0 12px;\">C\u1ea7n t\u00edch h\u1ee3p 3CX v\u1edbi h\u1ec7 th\u1ed1ng c\u1ee7a b\u1ea1n?<\/h3>\n    <p style=\"font-size:16px; color:#444; margin:0 0 18px;\">Ch\u00fang t\u00f4i h\u1ed7 tr\u1ee3 t\u1eeb kh\u1ea3o s\u00e1t quy tr\u00ecnh, thi\u1ebft k\u1ebf API \u0111\u1ebfn tri\u1ec3n khai &#038; chuy\u1ec3n giao v\u1eadn h\u00e0nh.<\/p>\n    <a href=\"\/?page_id=99\" style=\"display:inline-block; background:#004aad; color:#fff; padding:12px 28px; border-radius:6px; text-decoration:none;\">Li\u00ean h\u1ec7 OmniTouch<\/a>\n  <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>3CX API \u2013 K\u1ebft n\u1ed1i t\u1ed5ng \u0111\u00e0i v\u1edbi h\u1ec7 th\u1ed1ng doanh nghi\u1ec7p 3CX API cho ph\u00e9p t\u00edch h\u1ee3p t\u1ed5ng \u0111\u00e0i v\u1edbi CRM\/ERP, \u0111\u1ed3ng b\u1ed9 d\u1eef li\u1ec7u cu\u1ed9c g\u1ecdi, hi\u1ec7n popup cu\u1ed9c g\u1ecdi v\u00e0 t\u1ef1 \u0111\u1ed9ng ho\u00e1 quy tr\u00ecnh CSKH. OmniTouch h\u1ed7 tr\u1ee3 t\u01b0 v\u1ea5n, tri\u1ec3n khai v\u00e0 tu\u1ef3 bi\u1ebfn theo nhu c\u1ea7u th\u1ef1c t\u1ebf. \u2714 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-106","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"admin","author_link":"https:\/\/omnitouch.vn\/?author=1"},"uagb_comment_info":0,"uagb_excerpt":"3CX API \u2013 K\u1ebft n\u1ed1i t\u1ed5ng \u0111\u00e0i v\u1edbi h\u1ec7 th\u1ed1ng doanh nghi\u1ec7p 3CX API cho ph\u00e9p t\u00edch h\u1ee3p t\u1ed5ng \u0111\u00e0i v\u1edbi CRM\/ERP, \u0111\u1ed3ng b\u1ed9 d\u1eef li\u1ec7u cu\u1ed9c g\u1ecdi, hi\u1ec7n popup cu\u1ed9c g\u1ecdi v\u00e0 t\u1ef1 \u0111\u1ed9ng ho\u00e1 quy tr\u00ecnh CSKH. OmniTouch h\u1ed7 tr\u1ee3 t\u01b0 v\u1ea5n, tri\u1ec3n khai v\u00e0 tu\u1ef3 bi\u1ebfn theo nhu c\u1ea7u th\u1ef1c t\u1ebf. \u2714&hellip;","_links":{"self":[{"href":"https:\/\/omnitouch.vn\/index.php?rest_route=\/wp\/v2\/pages\/106","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/omnitouch.vn\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/omnitouch.vn\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/omnitouch.vn\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/omnitouch.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=106"}],"version-history":[{"count":4,"href":"https:\/\/omnitouch.vn\/index.php?rest_route=\/wp\/v2\/pages\/106\/revisions"}],"predecessor-version":[{"id":123,"href":"https:\/\/omnitouch.vn\/index.php?rest_route=\/wp\/v2\/pages\/106\/revisions\/123"}],"wp:attachment":[{"href":"https:\/\/omnitouch.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=106"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}